We do not recommend you to participate in any Initial Coin Offering (ICO) or token sale directly from your ROKKEX account. Instead we advise you to use you personal wallets for the assets that you wish to invest in an ICO or token sale.
ROKKEX is not a wallet service and in an ICO or token sale tokens are assigned to the exact address that you sent your funds from. We use a cold storage and a cold wallet combination, which means that your sending address will not be the same as your deposit address.
In that case if you deposit into an ICO or token sale, our wallet will be recognized as the depositor instead of your personal deposit address. You will not have any control over the tokens sent to this address and we will have no way of knowing that those tokens belong to you. This makes it not possible to recover tokens that have been assigned to ROKKEX addresses from an ICO or token sale.