Due to security reasons, ROKKEX uses cold storage wallets by Ledger to store the majority of funds. This provides an additional security layer to prevent unauthorized transactions and to keep our clients' funds safe. However, this might cause delays (especially during non-working hours) in withdrawals due to the requirement of a multi-signature manual approval to execute the transaction in the blockchain. However, if there are sufficient funds on our hot wallets, the withdrawal will be executed instantly.
What happens next? Every digital asset withdrawal has to receive a number of blockchain confirmations before they can be credited to your account.
Confirmation is a process during which miner include your transaction into the block. This counts as one confirmation and continues until the required amount of confirmations is received.
Such confirmations prevent unintentional double-spending and each confirmation makes the transaction more irreversible.
The time that it takes to confirm the transaction is based on many factors so estimate time is just counted according to the average and can vary to either side.
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